Quickbooks Server Support – Scribble Desktop

Use this routine to help solve quickbooks multi-user vs single-user mode conflicts when they occur. This article shows a full recovery of a MARINA server, running QB Desktop, Scribble Synchronizer, and automated fuel controller for Scribble Desktop and Fuel DBox.

Scribble/Marina specific topics shown below will not be applicable towards non-marina devices.

QUICKBOOKS ISSUES

STEP 1 – LOG INTO SERVER

I HAVE ADDED AN ICON ON YOUR DESKTOP LABELED “SERVER”
DOUBLE CLICK ON THAT TO BE CONNECTED TO THE SERVER

IF YOU CANNOT CONNECT TO SERVER AUTOMATICALLY, TEXT OR CALL.

STEP 2 – CLOSE QUICKBOOKS

1. CLOSE QUICKBOOKS ON ALL MACHINES.
2. MAKE SURE CMM IS NOT IN SERVER.
3. RIGHT CLICK ON THE TASK BAR AND SELECT TASK MANAGER
   1. 
4. ONCE OPEN NAVIGATE TO USERS TAB
   1. 
5. IF CMMACCT IS CONNECTED, CALL THEM AND ASK THEM TO SIGN OUT BEFORE MOVING ON TO STEP 6.
6. IF CMMACCT IS DISCONNECTED BUT NOT SIGNED OUT, SIGN THEM OUT.
   1. 
7. CLOSE OUT OF TASK MANAGER

STEP 2.5 SIGN IN

1. OPEN QB ON ANY LOCAL COMPUTER. (IF THIS DOES NOT WORK, SEE 3rd STEP)
2. SWITCH IT TO MULTI-USER MODE
3. SIGN INTO ADMIN ON SERVER
   1. ADMIN
   2. Coa….20..!
4. MAKE SURE MGO SYNCHRONIZER IN RUNNING IN BOTTOM RIGHT TASK WINDOW
   1. 
   2. 

STEP 3 – DATABASE MANAGER

IF YOU CAN NOT LOG INTO QUICKBOOKS AFTER CLOSING IT ON THE SERVER, YOU WILL NEED TO RUN THE QUICKBOOKS DATABASE MANAGER.

1. 
2. 
3. START SCAN AND CLICK OKAY ON POP UP
4. MAKE SURE IT COMES BACK AS REPAIR SUCCESSFUL
   1. IF IT DOES NOT, CALL US!
5. 
6. RETURN TO STEP 2.5